Denmark is one of the destinations I believe everyone should visit at least once. Sure, it is certainly not the cheapest destination in Europe, but it has its charm.
From the cozy shopping streets in Copenhagen to beautiful nature in rural Denmark.
Den Gamle By, The Old Town, is such an immersive and fun attraction that you have to experience.
What about the viking ship museum in Roskilde? Check it out to. There are so many things to do in Denmark that you certainly will not be bored.
What also would not bore you, but give you stress instead, is getting a high roaming bill because you decided to roam with your provider in Denmark. Roaming can be expensive in many cases, which is why many travelers prefer to buy a local SIM card, like a Danish one.
When I went to Denmark, I decided to find out which Danish prepaid SIM card is the best. I tried Lycamobile Denmark and, of course, Lebara Denmark.
In this review, I will share my experience with Lebara Denmark. Let's see if they are any good.
Telecom Providers in Denmark
Before I tell you more about Lebara Denmark, just Lebara, you need to know about the operator situation in Denmark. If you have read my Buying a SIM Card in Denmark Guide, then you already know that Denmark has 4 telecom operators: TDC, Telia Denmark, Telenor Denmark, and 3 Denmark.
All of these operators do not sell prepaid cards anymore. They used to in the past, but most of them stopped in the past few years. TDC was the last operator to cease selling prepaid SIM cards as of February 2020.
Luckily, there are Mobile Virtual Network Operators (MVNOs) in, and you can choose from 3: Lycamobile Denmark, Lebara Denmark, and OiSTER. There are a few other Danish MVNOs, but they are for Danish residents only (they require a Danish Personal Number to activate the SIM card, so stay away from them).
Lebara is a brand known around the world because they are active in so many countries in Europe, Africa, Asia, and Oceania. They are known for offering affordable rates for international calls. In some countries, you can call over 70 destinations for free as part of a combo packages, which makes Lebara popular for expats.
Lebara Denmark, just Lebara, uses the Telenor network. Telenor and Telia have a partnership called TT-Netværket, which, if translated, means TT-network. If I am correct, TT stands for Telenor and Telia, but nobody has confirmed that to me yet. As a result, you can indirectly use the Telenor network because both operators share their networks, giving you even greater coverage.
Let’s see how my experience was with Lebara.
How do I Buy a Lebara Prepaid SIM Card?
You can get a Lebara SIM card for free, which comes with 10 DKK in credit, in some stores that have these SIM cards laying around. I believe you would need to buy a top-up voucher or credit before they actually hand the SIM card to you.
You can also get your Lebara SIM card in supermarkets, gas stations, and 7-Eleven for 49 DKK. Finally, you can order it online and get it delivered for free to a Danish address by going here.
If you decide to order your SIM card, make sure to do it at least 3 days before arriving in Denmark so that you do not have to wait on your SIM card. As always, ask your ho(s)tel or Airbnb if they can keep your SIM card safe for you in case you wish to order them online. Else, they may be wondering why they received a random Lebara SIM card.
I got my Lebara SIM card at the 7-Eleven at Copenhagen Station. They also sell top-up credit and packages there, and I decided to buy a package on the spot.
How do I Activate my Lebara SIM Card?
Activating your Lebara SIM card is a breeze because there is nothing you have to do. After purchasing your SIM card, you put it in your phone, make a call to a Danish number (I recommend calling Lebara customer service at (+45) 50 10 10 10), and your SIM card has been activated!
How and Where Can I Top Up my Lebara SIM Card?
You can buy Lebara top-up vouchers in supermarkets, 7-Eleven, or on the Lebara website. Luckily, the Lebara website is also in English and accepts international credit cards.
When I bought my SIM card, I decided to buy a package at the 7-Eleven I bought my SIM card from. This is something I would not recommend if you want to get the best value for your money.
Later, I learned that Lebara has offline and online packages. Offline plans are bundles you purchase in stores or through SMS, whereas online bundles are plans you buy on their website. The online plans are cheaper or come with more data for the money you spent.
Although I will go through the packages later, let me give you an example already.
At the 7-Eleven I bought my Lebara SIM card, I spent 100 DKK on a plan with 60 GB and 10 hours of calling time. This is a good deal when compared to many operators around the world. However, if I would have spent the same 100 DKK online, I would have gotten 100 GB instead and no minutes. A difference in data of 40 GB – quite a lot!
Even if you do want minutes, I would still recommend buying your plans on the Lebara website because they often have promotions where they sell a plan at a discount, all the way up to a discount of 90%.
Back to topping up your SIM card. When purchasing a voucher at a store, you get a receipt with your top-up code. This applies to buying credit and plans. Your voucher will look like this:
You have 2 ways of redeeming your voucher. By calling a number or by texting a number.
How to Activate your Lebara Voucher by Phone
The voucher and Lebara help center are all in Danish. So, these are the steps to redeem your voucher:
- Call (+45) 50 10 12 34
- You may get an option to change the menu to English. Do so if you can
- Select option 2
- Select option 2 again
- Enter Kode A, which is an 8-digit code below the plan or the top-up amount you purchased, and finish with #
- Then enter Kode B, which is a 6-digit code below Kode A, and finish with #
So this is what I would have done if I redeemed by voucher by calling 50 10 12 34:
- Select option 2 -> select option 2 again -> enter 61115540# -> enter 487623# -> wait for confirmation
You have successfully redeemed your Lebara voucher!
How to Activate your Lebara Voucher by SMS
You can also decide to redeem your voucher by texting your voucher code to 5010. You redeem your voucher by entering what is stated behind Eller SMS tankop <8-digit code> <6-digit code> to 5010. What this means is that you text recharge with the voucher codes to 5010. In my case, that would be sending tankop 61115540 487623 to 5010.
You have successfully redeemed your Lebara voucher!
Recharging your Lebara SIM Card online
First, you have to go to the English version of the Lebara website by going here. After that, click on the Topup button.
Select the preferred top-up amount (note: you can use this credit to buy packages later if you wish).
Login to your MyLebera account or continue as a guest if you do not have a MyLebara account (like me).
Select your payment method: credit card (Visa, MasterCard, American Express, or Dankort) or PayPal.
Enter your payment information and click on Pay Now. You have successfully topped-up your Lebara SIM card online!
What Prepaid Packages does Lebara Offer?
Earlier, you learned that Lebara has offline and online bundles. Between those two bundles, you also have SIM-only plans, which are their combo plans, and data-only plans. Let’s see what our options are.
The following online monthly Lebara SIM-only deals are available, which have to be purchased on the Lebara website:
|50 DKK||4 GB||2 GB||4 hours|
|100 DKK||100 GB||5 GB||100 hours|
|150 DKK||200 GB||7 GB||200 hours|
|200 DKK||300 GB||10 GB||300 hours|
The offline monthly Lebara SIM-only deals are:
|Price||Data||Minutes*||Activation SMS to 5010|
|100 DKK||60 GB||10 hours||GETALL|
|150 DKK||100 GB||15 hours||GETON|
|200 DKK||200 GB||20 hours||GETBIG|
The 50 other countries Lebara customers can call to are:
- Czech Republic
- Hong Kong
- New Zealand
The following online monthly Lebara data bundles are available. They do not come with any minutes or data for EU roaming, and have to be purchased on the Lebara website:
|50 DKK||4 GB|
|100 DKK||100 GB|
|200 DKK||300 GB|
|300 DKK||500 GB|
The offline monthly Lebara data packages are:
|Price||Data||Activation SMS to 5010|
|50 DKK||3 GB||DATAM|
|100 DKK||60 GB||DATAXL|
|200 DKK||200 GB||DATA2XL|
|300 DKK||300 GB||DATA3XL|
When you order a package online, you get the option to let it either auto-renew or not on the Lebara website. Offline packages will also auto-renew if you have enough credit. To stop auto-recharge, text the activation code with *stop to 5010. For example, if you want to cancel the 199 DKK 200 GB off data package, you would text DATA2XL*stop to 5010.
How do I Activate a Lebara Data Plan?
If you, like me, wish to buy your plan with the voucher, then follow the steps on how to redeem your Lebara voucher to activate your data plans, as they are the same steps. You can also buy a plan online, which I will show you how to do so below.
First, you have to go to the English version of the Lebara website by going here. In the menu, you can select whether you want a SIM-only deal or a Data Bundle. The SIM-only deals are also featured on the front page of the website.
Select whether you want to get a new Lebara SIM card or already have one. For these images, I will select that I want a new SIM card because I did not create a MyLebara account (and do not feel like creating one). The steps are quite similar, except for selecting a number and entering your personal details (because they have already been saved on MyLebara).
Select the number you want and press Continue.
Enter your personal details (with a Danish postal address), proceed with the payment instructions, and you have successfully ordered a SIM card and/or activated a plan!
Can I Roam for Free with Lebara in the EU?
As of 2017, the roam like at home regulation became effective, meaning that operators in the European Union cannot charge roaming rates anymore or are required to give an EU roaming allowance. This applies to Denmark and Lycamobile as well.
Operators are allowed to use a Fair-use Policy, which means that you cannot use your 300 GB (if buying the 199 DKK plan) in other EU countries. Instead, only a 10 GB EU roaming allowance is given for that plan.
However, this only applies to plans purchased online. All offline plans do not come with a free EU roaming allowance, which is important to know if planning on roaming with your Lebara SIM card in other EU nations.
What Speeds Will I Get with Lebara in Denmark?
When I was in Denmark, I was mainly staying in a town called Nykøbing Falster (about 1:30 hours by train from Copenhagen if using the high-speed rail). I can tell you it is not the most exciting place, but it is peaceful down there. Therefore, I was able to test the speed in rural Denmark and Copenhagen itself.
I did 2 speed tests in Nykøbing Falster: at my Airbnb and my old university. The other 2 tests were done in Copenhagen Central Station and Copenhagen Airport.
Those are some fast and consistent speeds. Sure, they may not have been the fastest speeds out there in the world, but these speeds are still fast enough to browse the web without a lot of lag. I am quite surprised that the speeds were the highest at Copenhagen Airport. It was so crowded there, so I expected the network to be overcrowded there. Ah well, it is nice to be surprised at times.
I believe the speeds in Nykøbing Falster are actually higher than shown in the speed tests because the closest server was about 100 KM away from that town, which affects the speeds. Even then, the speeds are good enough.
Do I Recommend Lebara to Travelers Visiting Denmark?
I would recommend Lebara to those traveling to Denmark. Getting a Lebara SIM card is easy and can be done throughout Denmark. You can even get it for free if ordered online.
The plans offered by Lebara come with a generous data allowance, which is excellent. I know a few peers of mine who did not get a broadband connection and used their phone as a hotspot for their laptops. With plans going to 300 GB for a month with decent speeds, I would have considered not getting a broadband connection if I was not a gamer and cared about ping and latency a lot, ha.
I am also happy to see that the speeds in rural Denmark are still decent instead of awful, like with many operators around the world.
I also used my Lebara SIM card expensively when I was on the train on my way to Nykøbing Falster and to the airport. I have had bad experiences with that line because it has bad coverage depending on the operator you have (like 3 Denmark). With Lebara, however, it was good, but I still used the train’s WIFI for the majority of the journey.
So, I am quite positive about Lebara. Why do I rate them 4.5/5 instead of 5/5? For some reason, my connection with Lebara randomly dropped multiple times throughout the day. As in, I had to disable and re-enable mobile data to get a connection again. I have no idea why that was necessary. The APN settings were correct, and the dropouts were inconsistent. Luckily, it only happened when the phone was idle.
And before one blames my phone, I have tried so many SIM cards around the world, and not even one of them required me to manually re-enable mobile data to restore the connection, so it had nothing to do with my phone.
Even though my experience with Lebara was pleasant, the random connection drops were still annoying, as I could have missed important notifications that required data. As a result, Lebara deserves their 4.5-star rating.
How does Lebara Compare with Lycamobile and OiSTER?
Now that you know everything you need to know about Lebara, you may be wondering whether Lebara is the best for you or not. I made a Denmark SIM Card comparison article where I go through Lebara, Lycamobile, and OiSTER more in-depth, comparing their packages, speeds, and coverage.
It is a good read where I take certain scenarios into account that may apply to you (such as spending a certain amount on data packages like 50 DKK, 100 DKK, and 200 DKK, wanting to call and abroad, speeds, and EU roaming).
Be sure to check out the Best Danish SIM Card comparison post.
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