Roaming with U Mobile: All You Need to Know

Are you thinking of hitting up Singapore for a few days? Maybe even Thailand, Cambodia, Vietnam, or Indonesia? Flights to these destinations are cheap thanks to AirAsia and Scoot, but what about roaming in these destinations? Today, we will find out all the roaming options with U Mobile and determine whether it is worth it or not. Let’s get started.

Can I roam with U Mobile?

U Mobile allows both its prepaid and postpaid customers to roam in more than 200 destinations worldwide. For some destinations, affordable roaming packs are available such as Roam-Onz, Roam-Onz Global, while for others you will have to pay Pay-As-You-Go rates.

No idea how roaming works? I made this comprehensive guide about what roaming is and how it works. It is worth the read – promised!

What is U Mobile Roam-Onz Global?

Roam-Onz Global is available to Unlimited Hero P139 postpaid costumers and gives them 3 GB of roaming data in 36 destinations every month at no additional charge.

Where can I roam with U Mobile Roam-Onz Global?

The following 36 destinations are included in Roam-Onz Global together with the preferred roaming operator(s):

  • Australia (Optus)
  • Austria (3 Austria)
  • Bangladesh (Banglalink)
  • Brunei (Progresif / DST)
  • Cambodia (Cellcard)
  • Canada (Bell / Telus)
  • China (China Unicom)
  • Denmark (3 Denmark)
  • Egypt (Orange Egypt)
  • France (Free Mobile / Bouygues)
  • Hong Kong (3 Hong Kong)
  • India (Bharti Airtel)
  • Indonesia (3 Indonesia / Indosat)
  • Ireland (EIR)
  • Italy (Vodafone Italy)
  • Japan (NTT Docomo)
  • Laos (Lao Telecom)
  • Latvia (Bite Latvia)
  • Lithuania (Bite Lithuania)
  • Myanmar (MPT)
  • Netherlands (Vodafone Netherlands)
  • Pakistan (Telenor Pakistan)
  • Philippines (SMART)
  • Poland (P4)
  • Russia (Beeline)
  • Saudi Arabia (Zain)
  • Singapore (StarHub / Singtel)
  • South Korea (KT / SK Telecom)
  • Sri Lanka (Dialog)
  • Sweden (3 Sweden)
  • Taiwan (Taiwan Mobile / Chunghwa)
  • Thailand (True Move / AIS)
  • United Kingdom (3 UK)
  • United States (AT&T)
  • Ukraine (Lifecell)
  • Vietnam (Vietnamobile / Viettel)

Tip: Looking for cheap flights? Book with AirWander and add stopovers! Not in a hurry yet? Set up flight alerts with Airfarewatchdog and get notified when ticket prices for your preferred route(s) drop!

Alleyway in Osaka, Japan

How do I activate U Mobile Roam-Onz Global?

Unlimited HERO P139 postpaid customers do not have to manually enable Roam-Onz Global, as it is automatically enabled for you. The only thing you need to do is to enable roaming on your phone and connect to the preferred roaming operator of your destination, and you are all set!

What happens when I run out of my U Mobile Roam-Onz Global data?

When you have run out of your 3 GB of data, you will automatically be subscribed to a U Data Roam package, which starts from RM10/day (Malaysian Ringgit) depending on the destination.

What is U Mobile Roam-Onz?

Certain U Mobile postpaid customers can get up to 8 GB of data roaming in 12 destinations at no additional cost. Roam-Onz is available to 9 postpaid plans.

Roam-Onz is available for the following plans:

  • P68 – 500 MB/month
  • P79 – 1 GB/month
  • P99 – 3 GB/month
  • i90, Ultimate Device 90, U Premium – 5 GB/month
  • i130, Ultimate Device 130, U Platinum – 8 GB/month

Where can I roam with U Mobile Roam-Onz?

The following 12 destinations are included in Roam-Onz together with the preferred roaming operator(s):

  • Australia (Optus – 4G)
  • Bangladesh (Banglalink)
  • Cambodia (Cellcard
  • Hong Kong (3 Hong Kong – 4G / Smartone)
  • India (Bharti Airtel)
  • Indonesia (3 Indonesia – 4G / Indosat Ooredoo – 4G)
  • Laos (Lao Telecom)
  • Philippines (SMART – 4G)
  • Singapore (Starhub – 4G / Singtel – 4G)
  • South Korea – (KT – 4G / SK Telecom – 4G)
  • Taiwan (Taiwan Mobile – 4G / Chunghwa – 4G)
  • Thailand (True Move – 4G / AIS – 4G)

How do I activate U Mobile Roam-Onz?

Eligible U Mobile postpaid customers do not have to manually enable Roam-Onz, as it is automatically enabled for you. The only thing you need to do is to enable roaming on your phone and connect to the preferred roaming operator of your destination.

Skyline of Shanghai, China

What happens when I run out of my U Mobile Roam-Onz Global data?

When you have run out of your data quota, you will automatically be subscribed to a U Data Roam package, which starts from RM10/day depending on the destination.

How do I select the preferred roaming operator of my destination?

Android users have to follow these steps:

  • Go to Settings
  • Select Wireless and Networks
  • Select More settings
  • Select Mobile Networks
  • Under Network Operators, select Search Networks (if automatic is selected, uncheck it)
  • Select the preferred roaming operator of your destination.

For example, in Denmark, the preferred network operator is 3 Denmark (displayed as 3 DK). In Taiwan, you can select either Taiwan Mobile (shown as TW Mobile) or Chunghwa.

iOS users have to follow these steps:

  • Go to Settings
  • Select Carrier
  • Uncheck the Automatic option – a list of available networks will be shown
  • Select the preferred roaming operator of your destination

For example, in the Philippines, the preferred roaming operator is SMART. In Hong Kong, you can select either Smartone (displayed as SmarTone HK) or 3 Hong Kong (displayed as Hutchison 3).

What do I need to know about U Data Roam?

U Data Roam gives U Mobile customers (both prepaid and postpaid) the option to data roam with no restrictions starting from RM10/day. In other words, unlimited data roaming for either RM10/day or RM36/day in over 50 destinations.

Where can I roam with U Data Roam 10?

The following 12 destinations are eligible for the RM10/day unlimited data roam add-on:

  • Australia (Optus – 4G)
  • Bangladesh (Banglalink)
  • Cambodia (Cellcard
  • Hong Kong (3 Hong Kong – 4G / Smartone)
  • India (Bharti Airtel)
  • Indonesia (3 Indonesia – 4G / Indosat Ooredoo – 4G)
  • Laos (Lao Telecom)
  • Philippines (SMART – 4G)
  • Singapore (Starhub – 4G / Singtel – 4G)
  • South Korea – (KT – 4G / SK Telecom – 4G)
  • Taiwan (Taiwan Mobile – 4G / Chunghwa – 4G)
  • Thailand (True Move – 4G / AIS – 4G)
Bridge and fountains in Seoul, South Korea

Where can I roam with U Data Roam 36?

The following 51 destinations are eligible for the RM36/day unlimited data roam add-on:

Note: The table is best viewed in landscape mode or desktop view (when on mobile)

DestinationPreferred Operator(s) Destination Preferred Operator(s)
AlbaniaVodafone         MongoliaMobicom 
AustriaHutchison 3 MontenegroMtel 
BelgiumBASE MyanmarMPT         
BruneiDST & Progresif Cellular NepalNcell         
BulgariaVIVACOM NetherlandsVodafone         
CanadaBell & Telus       New ZealandVodafone & 2degrees
ChinaChina Unicom         OmanOmantel         
CroatiaHrvatski Telekom         PakistanTelenor         
Czech RepublicVodafone & O2PolandP4 & PLUS
DenmarkHutchison 3 PortugalVodafone & NOS
EgyptOrange & VodafoneQatarVodafone 
FinlandDNA         RomaniaVodafone         
FranceBouygues Telecom & Free MobileRussiaBeeline         
GermanyO2         Saudi ArabiaZain 
GhanaVodafone         South AfricaVodacom         
GreeceWind Hellas         SpainMovistar
HungaryVodafone         Sri LankaDialog 
IcelandNova SwedenHutchison 3 
IrelandEIR & VodafoneSwitzerlandSunrise & Salt
ItalyVodafone TurkeyVodafone         
JapanNTT Docomo & SoftbankUAEDU 
KazakhstanBeelineUkraineLifecell 
LatviaBite United KingdomHutchison 3         
LithuaniaBite United StatesAT&T 
MacauHutchison VietnamVietnamobile, Viettel & Vinaphone
MaltaVodafone         

Can I roam without U Mobile Roam-Onz or U Data Roam?

U Mobile customers are not required to get any data roaming packs to be able to roam internationally. Postpaid customers who want to call or text can do so in 54 destinations at predefined rates split into zones, while prepaid customers can roam on Pay-As-You-Go rates.

U Mobile Postpaid flat roaming rates (excl. data)

Postpaid subscribers who want to roam in the specified 54 destinations can do so at the following rates. All prices are in RM per minute or SMS:

Zone 1Zone 2 & 3Zone 4
Calls within destination1.503.005.00
Calls to Malaysia1.503.005.00
Receiving calls1.503.005.00
Send SMS0.501.001.00
Receive SMSFreeFreeFree

U Mobile Postpaid roaming zones (excl. data)

U Mobile Postpaid roaming zone 1 destination

  • Singapore

U Mobile Postpaid roaming zone 2 destinations

  • Australia
  • Bangladesh
  • Cambodia
  • Hong Kong
  • India
  • Indonesia
  • Laos
  • Philippines
  • South Korea
  • Taiwan
  • Thailand

U Mobile Postpaid roaming zone 3 destinations

  • Brunei
  • China
  • Myanmar
  • Vietnam

U Mobile Postpaid roaming zone 4 destinations

  • Albania
  • Austria
  • Canada
  • Czech Republic
  • Denmark
  • Egypt
  • Finland
  • Germany
  • Ghana
  • Greece
  • Hungary
  • Iceland
  • Ireland
  • Italy
  • Japan
  • Kazakhstan
  • Netherlands
  • New Zealand
  • Oman
  • Pakistan
  • Poland
  • Portugal
  • Qatar
  • Romania
  • Russia
  • Saudi Arabia
  • South Africa
  • Spain
  • Sri Lanka
  • Sweden
  • Switzerland
  • Turkey

Set up FREE flight alerts and get notified when ticket prices drop via Airfarewatchdog!

U Mobile Postpaid roaming rates – no-zone destinations

For the destinations not in the zones above, you can find the roaming rates on U Mobile’s roaming rate page.

U Mobile Prepaid roaming rates

U Mobile does not have flat roaming rates for prepaid users. You can find the prepaid roaming rates on U Mobile’s roaming rate page.

A boat parked at a beach in Bali, Indonesia

Can I roam on cruise ships or airplanes with U Mobile?

U Mobile Postpaid subscribers are allowed to roam on airplanes, cruise ships or ferries (not available to prepaid customers). On planes, Postpaid customers can roam on airlines that use OnAir as their in-flight roaming partner. Maritime roaming is possible on cruises and ferries using WMS-AT&T as their roaming partner.

U Mobile Maritime roaming rates (WMS-AT&T)

  • Data – RM100/MB
  • All types of outgoing calls* – RM20/min
  • Receiving calls – RM20/min
  • Sending SMS – RM3/text

* Making a call within Maritime, to Malaysia, and to other destinations

U Mobile In-flight roaming rates (OnAir)

  • Data – RM100/MB
  • All types of outgoing calls* – RM20/min
  • Receiving calls – RM20/min
  • Sending SMS – RM3/text

* Making a call within Maritime, to Malaysia, and to other destinations

Is roaming with U Mobile worth it?

U Mobile Unlimited Hero P139 customers get 3 GB/month of roaming data in 36 destinations including Singapore, Indonesia, and Thailand free of charge. Although this package is useful to have, one needs to spend 139 RM per month on their plan, which is rather expensive.

9 other U Mobile Postpaid plans can get Roam-Onz, which gives these customers up to 8 GB/month of roaming data in 12 including Australia, Cambodia, and Hong Kong at no additional cost too. To get the minimum amount of free data, one needs to get the P68 plan, which gets you 500 MB/month. Not a bad deal, but you do not get that much data.

Data roaming in non-Roam-Onz destinations is expensive for both U Mobile Postpaid and Prepaid customers, starting RM35/MB, which adds up quickly if watching YouTube videos or downloading large files like 48-megapixel images. I would recommend getting a local SIM card or an international SIM card like OneSimCard, SimOptions, Surfroam, BNESIM, or SimCorner if going to these places.

In some destinations like Georgia, you will be charged RM100/MB, which is almost criminal. You would be better off using an internet-based app like Facebook Messenger, WhatsApp, or Skype when connected to a WIFI network.

In terms of calling while abroad, those rates start from RM1.50/min when making local calls or calling to Malaysia. You also have to pay to receive phone calls.

Sending text message rates start from RM0.50/SMS, and you do not have to pay for receiving SMS, which is almost universal.

In short, data roaming with U Mobile is worth it if you get the option to use U Mobile Roam-Onz (Global). Data roaming per used MB (Pay-As-You-Go) is expensive and should be avoided. Making and picking up calls can be cheap or expensive, depending on the destination you are in and the length of the call. Sending text messages should be avoided too unless it is necessary.

What is next?

Looking for the best companies and gadgets to enhance your travel experience? Check out my resource page for the best companies to use when you travel! Save money on plane tickets, bus rides, cruises, and accommodation. Besides that, I also list services and items I use to make my life easier – and I believe they will help you too!

Book Your Flight

It is time to book your flight. Find cheap flights with AirWander so that you can add free or cheap stopovers in destinations you have not considered yet. If you are not ready to take off yet, set up flight alerts with Airfarewatchdog, and they will notify you once ticket prices for your preferred destination drops.

Book Your Accommodation

I am a huge fan of Airbnb because it allows me to live with a local or get a local place for myself. Staying in someone’s house or apartment feels much different than being in a ho(s)tel. At least, that is how I see it. Moreover, Airbnb can often be much cheaper than staying in a hotel.

Get Your Travel Insurance

You will regret not having travel insurance once you actually need it and “forgot” to get it. Nowadays, travel insurance is cheap and comprehensive unlike back in the days. World Nomads is by far the best travel insurance for adventurous travelers like yourself. You can even get insured WHILE already traveling, which is not something many insurance companies allow you to do.

Get a Travel Debit Card

Travel Cheques are outdated. Paying with your credit card or debit card can be expensive because of all the exchange commissions banks charge you. TransferWise allows you to convert your main currency to the currency of your destination for a small fee (up to 8 times less than with your bank!) Getting a Transferwise Borderless account is FREE, so you will get an instant return on your investment.

Enjoy your trip!


Sources:

https://www.u.com.my/plans/roaming-idd/udata-roam
https://www.u.com.my/plans/roaming-idd/roaming-rates
https://www.u.com.my/plans/roaming-idd/roaming-rates#check-out-zone

Disclaimer: Information and prices are current as at the date of publication and are subject to change. Please refer to our Terms & Conditions for our Content Disclaimer.

Ernest Adu

Ernest Adu, going by just Adu, is the founder and editor at Phone Travel Wiz. He has been a traveler for 6 years. Although from Europe, the Netherlands, Adu's favorite region in Asia, in particular, East and Southeast Asia. He currently lives in Tainan, Taiwan due to the current pandemic and does not have any travel plans for after his stay in Taiwan.

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